Sudosoft · Flix
Delete your Flix account
You can request deletion here without opening or reinstalling Flix. Sudosoft will verify that you own the account before removing its Flix data.
Request deletion without the app
Email support@sudosoft.ca from the address associated with your Sudosoft ID. Use the subject Flix account deletion request. If you cannot access that email address, explain this in your message so we can arrange another ownership check.
Delete from the app
In Flix, open Profile → Account & sync and choose the account deletion option.
What deletion covers
- Your Flix account and associated preferences, decisions, lists, watch progress, and Watch Together connections are permanently deleted after verification.
- Guest data stored only on a device is cleared by resetting Flix, clearing app storage, or uninstalling the app.
- Opted-in usage events are retained for no more than 180 days. You may request deletion of the analytics history associated with your installation.
- Support tickets and operational logs may remain for a limited period as described in the Flix privacy policy. You may ask us to delete a support ticket associated with your email.
Your Sudosoft ID may be used by other Sudosoft products, so deleting Flix data does not automatically delete the identity. You can request Sudosoft ID deletion separately through support after ownership verification.